Customers choosing to return their purchase for a refund to the original method of payment must either pay for a return label, or ship item(s) back using a carrier of their choosing. Return label fees ($7.00 per label) will be debited from your refund.
Customers choosing to return their purchase for a store credit will not have to pay the fee for the return label.
Exchanges will also be subjected to the $7.00 fee, unless the item is not available and a store credit is chosen instead of a refund. Please let us know your preference regarding a refund or store credit when the request for your RMA number.
All return labels are emailed by USPS, not CookiesKids. If you have not received your return label after you receive your RMA number from CookiesKids, please check your spam folder.
If there was a problem with your order, please call us at 877-942-6654.