frequently asked questions

Order Questions

• How can I place an order?
• I want to change/cancel my order. Is it too late?
• My order status is "PS" - what does that mean?
• Why is my order on hold?

Payment Questions

• What types of payment do you accept?
• Can I pay with an international credit card?
• How long does it take for you to charge my card?
• Will there be tax charged on my order?
• Why did my credit card decline?
• How long will it take my refund to appear in my account?

Wyllo

• Who is Wyllo?
• Why am I getting an email to confirm a transaction?
• After I confirm the transaction, do I need to do anything else?
• Will Wyllo ever ask me for my personal information?
• Will my order be delayed?
• How can I find out more about Wyllo?

Shipping Questions

• How long does it take to process and ship my order?
• Where is my package?
• Can I ship to a different address than my billing address?
• Does Cookieskids.com ship to my country?

Return/Exchange Questions

• What is CookiesKids.com return policy?
• How do I get an RMA number?
• Do I have to pay for return shipping?
• Can I get my shipping cost refunded?
• Can I return my online purchase in a Cookie’s store?

Store Location Questions

• How can I locate a Cookie’s retail store location?
• Are all of the items available online also available in store?

Wholesale/School Order Questions

• How do I order for a School or Organization?
• Do you offer discounts for wholesale/bulk orders?

Miscellaneous Questions

• ★ Product Recalls
• How can I get exact measurements on an item?
• How do I contact Customer Service?