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frequently asked questions
How can I place an order?
I want to change/cancel my order. Is it too late?
My order status is "PS" - what does that mean?
Why is my order on hold?
What types of payment do you accept?
Can I pay with an international credit card?
How long does it take for you to charge my card?
Will there be tax charged on my order?
Why did my credit card decline?
How long will it take my refund to appear in my account?
How long does it take to process and ship my order?
Where is my package?
Can I ship to a different address than my billing address?
Does Cookieskids.com ship to my country?
What is CookiesKids.com return policy?
How do I get an RMA number?
Do I have to pay for return shipping?
Can I get my shipping cost refunded?
Can I return my online purchase in a Cookie’s store?
Store Location Questions
How can I locate a Cookie’s retail store location?
Are all of the items available online also available in store?
Wholesale/School Order Questions
How do I order for a School or Organization?
Do you offer discounts for wholesale/bulk orders?
How can I get exact measurements on an item?
How do I contact Customer Service?