What is CookiesKids.com return policy?

We have a 365-day return policy. Returns can be for refund, exchange, or store credit. The items must be unworn, unwashed, and with original tags attached.  Underwear, socks, swimsuits, and tights are ineligible for refund or exchange. Special orders and custom orders, including embroidered and screen printed items, may not be returned or exchanged.

Returns for a store credit are eligible for a free prepaid return label. For more information about our return labels, please see the answer to Do I have to pay for return shipping?

If there is a defect with any merchandise shipped and the tags are no longer attached, please contact customer care within 30 days for a resolution.

For more information about our return policy, take a look at our Customer Care page.

Please note we do not provide exchanges for orders shipped internationally. All returns will be refunded by default. Customers will, however, be able to request a store credit instead of a refund.

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